Claiming Rewards

1. Participants can avail the specific SKUs of gold coins (22 Karat) as rewards for the long service they have provided to P&G, on the basis the number of years spent in the system.

2. The specification of rewards will be decided by the HR team. The reward cannot be altered without the consent of the HR team.

3. The address confirmed by the for gold coin will be confirmed prior to dispatch by the call center.

4. P&G HR team reserves the right to withhold Reward for an employee for unspecified reasons, until further notice to the employee.

5. P&G reserves the right to change the basis on which rewards are awarded (including the weight of gold coin rewarded) at any time, with or without notice, at P&G’s sole discretion.

6. Gold coins are not exchangeable for cash with P&G.

7. Rewards cannot be sold, purchased, assigned or transferred within P&G

Rewards Fulfilment

1. In-case of any query, employee can reach the program helpdesk through at – 1800-258-5635

2. In cases where the reward is not available from the vendor at the time of claiming the reward, an alternate reward of the same value would be sent post taking the employee as well as P&G’s consent on it.

3. Duplicate issuance of gold coin will not be undertaken in case of loss/misplace by the employee.

4. The reward options may be changed from time to time basis the availability of the rewards being offered with or without notice and without having to give any reasons for doing so.

5. Images of the gold coin displayed on the website or other communication collaterals may vary from the actual product.

6. The Access code mentioned in the mail is unique for each employee & valid only till 90 calendar days from the date of anniversary of the employee

7. Any issue related to the delivery / courier dispute (non-receipt of Gift vouchers & Gift cards) needs to be reported to the helpdesk within 2 days from the date of delivery communicated and it would take 10 working days to complete investigation with the courier agencies.

Post Delivery

8. In case of receipt of damaged coin

a. P&G employee shall intimate the same helpdesk within 3 working days of receipt of damaged coin. However, in case of failure to do so, the product shall be considered as accepted and program employee’s request shall stand as rejected.

b. On intimation of the escalation about damaged coin within 3 days, Accentiv will arrange for pick-up of the coin from the address where it has been delivered and get the coin back to the warehouse. Accentiv will re-issue a new coin of same weightage post scrutinizing the genuineness and quality of the coin dispatched from employee’s address.

c. Accentiv team will inform the date and time when the courier person will reach employee's address for a pick-up of the damaged coin. P&G employee should ensure that the product is in packed condition and employee or employee's representative to be available at the designated date, time and address for handover of the product to the courier person.

d. Communication for re-dispatch will be initiated by Accentiv

9. In case of receipt of wrong coin weightage

a. P&G employee shall intimate the same helpdesk within 3 working days of receipt of damaged coin. However, in case of failure to do so, the product shall be considered as accepted and program employee’s request shall stand as rejected.

b. On intimation of the escalation about damaged coin within 3 days, Accentiv will arrange for pick-up of the coin from the address where it has been delivered and get the coin back to the warehouse. Accentiv will re-issue a new coin of same weightage post scrutinizing the genuineness and quality of the coin dispatched from employee’s address.

c. Accentiv team will inform the date and time when the courier person will reach employee's address for a pick-up of the damaged coin. P&G employee should ensure that the product is in packed condition and employee or employee's representative to be available at the designated date, time and address for handover of the product to the courier person.

d. Communication for re-dispatch will be initiated by Accentiv

10. In case of non-receipt of coin

a. In case of non-receipt of coin despite getting the communication about delivery of coin, the same needs to be intimated to helpdesk within 3 days from the date of receipt of delivery confirmation message. However, in case of failure to do so, the product shall be considered as accepted and program employees request shall stand as rejected after the mentioned stipulated days.

b. For delivery disputes for any customer complaint more than 15 days but less than 30 days after dispatch – physical POD retrieval to be done by Accentiv on best effort basis.

c. For delivery disputes for any customer complaint not more than 15 days after delivery confirmation message – physical POD retrieval within 7 working days from the time the query is received.

d. For delivery disputes for any customer complaint not more than 15 days after dispatch and the POD (Proof of Delivery) showing correct receipt – Accentiv to conduct an investigation through the 3rd party courier Accentiv and provide a report within 10-12 working days from the date of the query.

e. For delivery disputes for any customer complaint more than 50 days after dispatch – No POD retrieval will be taken up by Accentiv.

11. The return status can be tracked with the tracking number provided by the courier Accentiv at the time of the courier pick up in their website. New product / voucher replacement will be done only after return of the old product / voucher

12. In case of non - availability of customer at the time of courier initiated pick up or for quick resolution of complaint, the employee will be requested to courier the product back at the address provided by Accentiv team.

13. All disputes, claims, suits and actions arising out of or related to this Agreement shall be settled through Arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The venue for arbitration shall be at Mumbai.